Questions About Account

Questions About Price

Questions About Payment

Questions About Shipment

Questions About Sale Service

Questions About Account

Q1: How can I purchase the product here?
A1: Once you click Register (or Join Us) and fill in some information, then you become our member, you can start to purchase what you like.

Q2: If I forget my password, what shall I do?
A2: You can click to Join Us --- --- Enter your email address , we'll send you an email message containing your password.

Questions About Price

Questions About Payment

Q1: What payment methods do you accept?
A1: We accept various payment methods, include:
PayPal;
Credit card;
Western Union;
Bank to bank wire transfers;
You can choose one of them as your payment method when you confirm your order.

Q2: If I choose PayPal as the payment method, what shall I do after I confirm the order? how about other payment methods?
A2: If you choose PayPal as the payment method, you can finish the payment via your credit card or PayPal account at once after you confirm the order; if you choose Western Union, Bank to bank wire transfers as the payment mothod.

please click to Payment methods, then you will get the details of your payment method.

Questions About Shipment

Q1: Which shipment method can I choose? with tracking number?
A1: You can choose EMS or DHL when you confirm you order, both of them are with tracking number, you can track your package in www.EMS.com.cn or www.DHL.com

Q2: When will you send out the package after receiving my payment?
A2: We will send out the package to you in 48 hours after we receive your payment.

Q3: The items will be tested before shipping?
A3: Yes, of course, our professional woker will test and check all before sending out the items to you, and the package will be packed in good condition.

Q4: When will you notify me about the shipment?
A4: We will email the tracking number to you in 24 hours after we send out the package, once we shipped out, you will get the package in 5-12 days, please email us if you cannot receive the item 15 days after your payment, we will investigate it.

Q5: Can you write a low value for my package?
A5: Yes, we will write a low value for your package and mark it as a GIFT, we are NOT responsible for any import tax, customs fees or customs delay, buyer should expect to pay any amount charged (if required) by the government of buyer's country, this includes (but no limited to) duty, tax, COD. In general, there will be very less or almost no duty tax for international buyers.

Q6: Where can I preview the delivery time and shipping cost?
A6: You can click your shopping cart, then you can see the delivery time and the shipping cost to your country or region by different shipping methods.

Q7: When I select the preferred shipping method to use on this order, it can not go further to confirm my order, I get a message: please select shipping method.
A7: Please use Internet Explorer to browse our website, then all will be ok :-).

Please click to Shipping methods, then you will get the details of your shipping method.

Questions About Sale Service

Q1: When will you confirm the order?
A1: We will send the email to the buyer within 24 hours after the buyer placed the order.

Q2: All the items are new in your website?
A2: Yes, 100% GUARANTEE all items are Brand New.

Q3: When I receive the package and open it, but I find something defective or missing, what shall I do?
A3: If the buyer find something defective or missing, please contact us within 3 days after receiving the item, we will send out the replacement to the buyer ASAP after we confirm the problem.

Q5: How can I be eligible for refund & exchange?
A5: To be eligible for refund & exchange , customer must contact us within 3 days of receiving the item and pay all return shipping expense.

Q6: When I want to return the package back to you, what do I need to pay attention to?
A6: Item must be returned in its original and UNUSED condition, Goods must also be in its original box and packing, CUSTOMER MUST EMAIL US FOR REFUND AUTHORIZATION PRIOR TO RETURNING ITEM!!

Q7: When can I receive the refund after returning the package to you? full refund?
A7: Refund will be issued once the item has been received and inspected, we only refund the final price of the product, Shipping&handling fees are non-refundable.

if you have any questions, Please contact us.

Click Here To Contact Us